Support and warranty
We stay with you after installation.
INSIDE supports customers and owners with ORVIBO products in Bolivia: locks, fingerprints, the app, upgrades and warranty.
How can we help?
Local support, on WhatsApp.
- 01Lock and accessAdd or delete fingerprints, codes and cards, and create temporary codes.
- 02AppInstall ORVIBO Home and link your devices again.
- 03UpgradesAdd lights, curtains, sensors or cameras to a home that already has ORVIBO.
- 04WarrantyOriginal ORVIBO products with warranty; the term for each product is stated in your quote.
- Before you write
- Have the name of your building or city, the product (for example, C1 lock) and a photo or short video of the issue ready.
- Support hours
- 09:30–12:30 and 14:30–18:30.
- ORVIBO Home app
- App Store · Google Play
Do you live in Caoba, Florence, Elysium, Central Park Classic or Las Terrazas?
Your apartment already has ORVIBO. We can add lights, curtains and sensors in the same app, or help you with your lock, your fingerprints or the app.
FAQ
Answers at a glance.
General
How much does it cost?
It depends on the rooms and the equipment. With your floor plan or a few photos we send you a phased proposal, so you can start with what matters most.
How is it different from the loose devices sold online?
ORVIBO is a complete system from a single manufacturer: everything is controlled from one app and one panel. We design it for your home, install it and give you warranty and support in Bolivia.
Does it work with Alexa?
Yes. Lights, curtains and scenes can be controlled by voice with Alexa, as well as from the app and the panels.
Do you install outside Cochabamba?
Yes. We have projects in Santa Cruz, La Paz and Potosí. If you are in another city, write to us and we will look into it.
Installation
My house is already built. Is it possible?
Yes. We use rectangular switches that fit the wall box you already have; locks, curtains and sensors are installed without building work. Before quoting we check your electrical installation.
I am building. When should I contact you?
Ideally during the structural stage: we define the smart points on the plans and leave boxes and conduits ready, so each device is installed at the right time.
What happens if the power or the internet goes out?
The lock runs on batteries and opens by fingerprint, code, card or key without internet. The switches still work from the wall, like any switch.
Smart locks
Will the lock fit my door?
The C1 fits doors 40 to 120 mm thick. Send us a photo of your door and its current lock and we will confirm before quoting.
What happens when the lock batteries run out?
Batteries last more than 400 days. If they run out, the lock can be powered through an emergency USB-C port, and the mechanical key always works.
Warranty and support
Is there a warranty?
They are original ORVIBO products with warranty. The term for each product is detailed in your quote.
I live in a building with ORVIBO. Who helps me?
INSIDE supports owners on WhatsApp: lock, fingerprints, app or upgrades. Write to us with the name of your building.
Did not find your answer?
Write to us with the name of your building or city and we will help.
